How do you take a group of diverse people with various skills and motivations and not only rally them around a common goal but ensure that each individual is working at optimal performance? Through Strengths! You can drastically improve team dynamics and productivity by helping your employees discover not only their own individual strengths but those of their team members as well. This awareness drives teams to improved communication, performance and efficiency. ENCOMPASS utilizes the Clifton StrenghtsFinder 2.0 to help your team discover their strengths as individuals and as a group and then works with them to implement meaningful strategies that will help them exceed their goals.
Understanding what triggers your emotions determines how others will view you as a leader, and mastering your emotions allows you to become a stronger leader which helps you manage difficult issues in a calm and highly-effective manner. People who have a high level of emotional intelligence are more confident, more capable, and earn greater respect from their colleagues. They are also better able to stay calm, flexible, and focused when workplace crises hit and panic threatens to set in. The wonderful thing is that your emotional intelligence can be improved upon throughout your lifetime. When you participate in ENCOMPASS' Emotional Intelligence training, you'll gain the knowledge and skills you need to transform the way you interact with and respond to others.
Use Emotional Intelligence to Transform Leaders
Build Employee Engagement Using Growth Mindset
individuals with a fixed mindset believe that their intelligence, talents and personality are carved in stone, whereas individuals with a growth mindset see them as developable traits that can be improved and strengthened over time through dedication and effort. Fostering growth mindset in your employees can be a driver in creating sustainable, meaningful engagement in your team. Drawing on the work of Carol Dwek, the leader in mindset research, ENCOMPASS will provide participants with the keys to fostering a growth mindset in themselves and their teams.
Improve Customer Interaction Through Habits of Mind
For many public sector organizations, positive customer interaction is of chief concern. ENCOMPASS takes a unique approach to customer service training by utilizing the Habits of Mind framework to help employees to behave in thoughtful and productive ways when confronted with challenges. Arthur L. Costa and Bena Kallick have identified 16 Habits of Mind that we explore in this training. We focus on how employees can use these habits to increase communication, effective problem-solving and accuracy towards meeting the demands of an often complicated and challenging work environment.